Meet the team that's ready to listen to your immigration story and guide you through each step along the way. We are accessible and equipped to serve you! 

Raquel Balderas-Polanco

Executive Director, Accredited Representative DOJ

Raquel Balderas-Polanco is an approved legal representative accredited by the Department of Justice with eight years of experience as a paralegal. With an education built on the foundation of advocacy, including a Bachelor’s Degree in Social Work, a Minor in Spanish, a Post-Baccalaureate Certificate in Legal Studies, and a Master's Degree in Urban Education, she efficiently changes lives in ways that extend beyond paperwork.

Raquel values providing equitable services, especially to underserved populations. She strives to be accessible, enjoys educating her clients, and makes client transparency a priority, so as to reduce anxiety and uncertainty.​ As a Hispanic herself, advocating for this vulnerable population is critical. After many client experiences of notario fraud and unethical legal practices, she founded the Immigrant Assistance Center of West Michigan in 2020 with the intention to provide credible reduced-fee legal services and make the American Dream financially attainable.

Raquel and her husband are building a family of public servants. As the wife of a first responder and the mother of two, she understands the need to be flexible and patient, ​as well as compassionate towards those fearing separation from their loved ones.

Roxanne Duran

Office Manager

​Roxanne has experienced first-hand, the challenges that couples can face when pursuing an immigration process. Her experience in navigating the immigration system with her spouse allows her to approach client relationships with compassion and empathy.  

She has over 20 years of customer service experience. Most recently, she has spent the last 8 years working in nonprofit community health which provides her with a unique opportunity to advocate for client needs in mental health and wellness.

Roxanne has a heart for service, and looks forward to assisting clients on their immigration journey.

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